TRAVEL FAQ · 常见问题

Clear answers before the road starts.

01

What does “weekly departure” mean? / 什么是每周固定发班?

The itinerary is scheduled to begin on a recurring weekday. Your exact calendar date is confirmed with the team before payment because accommodation, attractions, weather and minimum-group conditions can affect individual departures. 固定发班指线路按指定星期循环出发;具体日期须在付款前与客服确认。

02

Are the tours operated in English or Chinese? / 行程使用中文还是英文?

The website and enquiry service are bilingual. The language arrangement for a specific departure is confirmed when you enquire. 网站与咨询支持中英文,具体团期的服务语言以报名确认为准。

03

Where do tours start and finish? / 从哪里出发和结束?

Each tour page states its start and finish cities. Common gateways include Auckland, Christchurch and Queenstown, but only the details on the selected itinerary should be used for flight planning. 每条线路页会明确进出城市,请勿用其他线路信息安排机票。

04

Are all photographs records of a specific departure? / 网站图片都是实拍团图吗?

No. Some landscape images are original editorial illustrations used to communicate the character of a region. They are not evidence of a particular hotel, vehicle, weather condition or guaranteed view. 部分风景图为原创宣传视觉,不代表具体酒店、车辆、天气或保证景观。

05

How do I book from Mainland China? / 中国大陆如何咨询?

Use the China phone number, WeChat, or visit the Chinese-language Elite Vacation NZ support site linked from this website. 可通过中国客服电话、微信或本站链接的中文服务站咨询。